Mahamed Mahamud

Skilled team player with strong understanding of business needs through data analysis and implementing efficient information system. Organized and results oriented with top-notch project management and problem-sloving skills

• C#
• Tableau
• SQL
• Viso
• ServiceNow GRC

Incident Response Team Manager

BridgesMN - Saint Cloud, MN

• Ensure that team is sending out daily updates that are appropriate and on time
• Update staff list every other Friday when working
• Turn in monthly 1:1 interaction, MAR checks, awake overnight drop ins, receipts to supervisor by 5th of month
• Provide shadowing once a month for 4 hours to team members that need additional support Begin EUMR and incident reports to be shared with Residential Supervisor to finish and send to support teams

Online Support Associate

Capital One - Saint Cloud, MN

• Monitored and maintained applications, ensuring proper updates and compliance with requirements Analyzed new information and prepared to implement it
• Building Systems to track call goals to be more efficient on google sheets.
• Maintain and exceed expected Call time being as efficient as possible with an average well under six and half

Administrator

Mothers Love Child Care - Saint Cloud, MN

• Creating databases and spreadsheets to improve inventory management and reporting accuracy for new changes
• Handle processing electronic transfer of funds for staff
• Creating, implementing, and evaluating of Total Quality Management (TQM) programs Answering inquiries concerning standardized policies, procedures, and regulations Supervising class room staff members in daily tasks and performances

Education

BACHELOR OF SCIENCE in INFORMATION SYSTEMS

St. Cloud State University - Saint Cloud, MN

Skills

• Tableau
• Visual Basic
• Clinical trials
• Microsoft Project